Procurement & delivery
Configuration, acceptance, delivery and warranty terms.
Quotation and order formation
A quotation identifies the contracting entity, currency, validity period, exact configuration, quantity and device condition. Submitting an inquiry opens a project record with ILION. Stock allocation, payment and order acceptance follow the written order documents.
Delivery and cross-border responsibility
Agree the delivery location, shipping term, transfer of title and risk, insurance, importer of record, duties, taxes and required approvals. Dates depend on confirmed availability and contractual conditions. Equipment receiving requires prior agreement with the project team.
Inspection and acceptance
Specify the inspection scope, serial-number records where appropriate, functional checks, acceptance window and discrepancy process. Distinguish transit damage from configuration defects. Any required inspection or testing arrangement must be lawful, safe and agreed by the parties.
Warranty, returns and support
The written order should name the warranty provider, duration, coverage region, exclusions, return authorization procedure and responsibility for shipping costs. No universal return period, restocking fee or manufacturer warranty is promised by this catalog. Mandatory statutory rights remain unaffected.
Model lifecycle and software
A device can remain available through sourcing after manufacturer driver or firmware servicing ends. The quote should state new, refurbished or used condition, battery criteria where relevant, included software rights and support provider. Surface Book 3 is a legacy example: Microsoft’s driver and firmware servicing ended April 1, 2025; Windows lifecycle is separate.